Accessibility Statement

At www.urbanssole.shop, we are committed to creating a digital experience that reflects the diversity of our customers and the values of universal access. We recognize that accessibility is not only a matter of compliance—it is a vital aspect of inclusive design and ethical digital presence.

Our goal is to ensure that every individual, regardless of ability, can browse, shop, and interact with our website confidently and independently. This commitment extends to all features, from navigation and product search to checkout and customer service tools.

We aim to meet or exceed the standards outlined in the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These internationally recognized guidelines serve as our benchmark for creating content that is perceivable, operable, understandable, and robust across a range of devices and assistive technologies.

Key accessibility practices include:

• Keyboard navigability across all interactive features

• Alt-text and descriptive labeling for non-text content

• Logical content structure using semantic HTML

• Color contrast and scalable text for improved visibility

• Screen reader compatibility for intuitive interpretation

We routinely conduct audits and user testing to identify and address potential barriers.

Some parts of our website may include third-party tools or services, such as embedded media, maps, or integrated applications. While we strive to select vendors who follow accessible practices, we cannot guarantee full accessibility of third-party content. We continuously advocate for inclusive development across our ecosystem.

Accessibility is a continuous journey, and we believe that user input plays a vital role in driving real progress. If you encounter any difficulty accessing our website, or have ideas on how we can enhance your experience, we encourage you to get in touch.

• Email: [email protected]

  (Subject: "Accessibility Feedback")

• Phone: +1 857-272-4322

• Mailing Address: 4929 Leverton Cove Road, Cambridge, Massachusetts

  (Attn: Accessibility Support)

Please include a detailed description of the issue or suggestion, along with the relevant web page URL if possible. Our team is trained to respond promptly and will work with you to find appropriate solutions.

Accessibility is not a feature—it’s a foundation. As we continue to evolve our website and services, we remain dedicated to embedding accessibility into every phase of our design and development process. We invest in training, technology, and ongoing evaluation to ensure our platform remains inclusive, modern, and future-ready.

Thank you for being part of our inclusive digital community. We look forward to continually improving your experience at www.urbanssole.shop.